FAQs
How much does shipping cost in Italy?
Shipping in Italy costs €5.00, including islands. Shipping is free for orders over €120.00.
How much does international shipping cost?
It is calculated automatically at checkout and varies depending on the destination country.
How does shipping outside Italy work?
Orders shipped outside Italy require a few extra business days, especially those outside the European Union, because they have a different shipping procedure than those within the EU and require specific customs documents.
Any customs costs are the responsibility of the customer, not Dantina.
Which courier is used for shipments?
Within Italy and Europe, GLS is used. Outside Europe, shipments may be made by GLS or DHL.
What happens if I'm not home on the first delivery attempt?
GLS will make two delivery attempts; if the second attempt also fails, an email will be sent to Dantina and you will be contacted to manage the shipment.
What if I haven't received an email from the courier?
First, it is advisable to check your email spam folder. If there is no email, you can contact studio@dantina-tuscany.com to receive information, including the tracking code, by indicating your order number in the email.
How long does the courier take for delivery?
In Italy, it takes 24/48 hours.
In Europe, it takes 48 to 96 hours, and outside Europe, it can take more than 5 days (shipping times are indicated at checkout).
(Dantina is not responsible for any delays caused by the couriers it uses to ship its products).
Do you offer cash on delivery (COD)?
Yes, at a cost of €9.00, and it is exclusively available for shipments within Italy.
How long will it take for my order to arrive?
If you purchase one or more NON-personalized Dantina products, they can be shipped the same day or the next day (excluding Saturdays, Sundays, public holidays, and any closing days, which are always communicated on both the www.dantina-tuscany.com website and social media channels). Obviously, during periods of high order volume (Christmas, Black Friday, Dantina's Birthday, and special events), processing times will be longer. Courier shipping times must be added to these processing times.
If, on the other hand, one or more personalized Dantina products are purchased WITHOUT embroidery, processing times can range from 4 to 7 business days (excluding Saturdays, Sundays, and public holidays) because they are made to order.
Finally, if one or more personalized Dantina products WITH embroidery are purchased, processing times can exceed 7 business days, reaching up to 10 business days (excluding Saturdays, Sundays, and public holidays). This is because embroidery is a step that requires longer production times for the requested product.Courier shipping times must be added to these processing times.
IF AN ORDER INCLUDES EVEN JUST ONE PERSONALIZED PRODUCT WITH EMBROIDERY, THE PROCESSING TIMES REFER TO THE EMBROIDERED ITEM.
What materials are Dantina beauty cases made of?
Dantina beauty cases are made abroad, with 100% cotton fabrics inside, while the padding is made with 100% polyester wadding. The thread used to sew Dantina products is 100% cotton, while the thread used for embroidery is 100% rayon.
Where are Dantina beauty cases made?
They are all handmade in Pistoia, Tuscany (Italy) by Altea Cirri (owner of the Dantina brand).
How can I wash my Dantina beauty case?
We recommend washing your Dantina beauty cases by hand with cold water or in a washing machine on a delicate cycle at 30° without spinning, using mild soaps and detergents. Iron with a warm iron and without steam.
What happens if the item I receive is defective or incorrect?
If the product is defective, simply write an email to studio@dantina-tuscany.com and you can choose: to have the same item you purchased resent (if available) without shipping or replacement costs; to exchange it for another item of the same price without additional costs; or to receive a full refund with free return.
If the product received is incorrect, simply send an email to studio@dantina-tuscany.com and you can return the incorrect product for free and receive the correct product. (An incorrect product means a product that is not what was purchased on the website; for example, if a Medium Elisa beauty case is ordered and a Small Romantica beauty case is received, the latter is considered incorrect).
Can I request custom embroidery on a product that is in stock?
Yes, unless the beauty case in question is out of stock and will not be replenished. You can send an email to studio@dantina-tuscany.com explaining which in-stock beauty case you would like embroidered and what word/phrase/initials you wish to have embroidered. You will then receive a response via email on how to proceed with the purchase through the website www.dantina-tuscany.com
Can I send the beauty case as a gift directly to the recipient?
Certainly! Simply enter the recipient's shipping address and write in the notes that it is a gift so that the order receipt, which includes the item's price, will not be included but will be sent to the email address provided during checkout. (It is usually recommended to enter your own email address at checkout to receive all information regarding shipping and order status).
How are Dantina beauty cases packaged?
Mini and Small beauty cases are currently shipped in their own cardboard box, while all other products are wrapped in tissue paper and adhesive tape. Inside each beauty case, there is a small bag with stickers. In the coming months, Dantina will also create boxes for all other brand products.
